Set up a database, using the available INMAGIC Software, to record all library expenses. Setting up report tables so that management could easily determine whether the library was providing a return on investment (ROI) or operating at a financial deficit.

Encouraged project managers to increase efficiency in monitoring progress by allowing both internal and external clients access to project data via an FTP site/central database on the network.

Recognized the flexibility of the INMAGIC software to record all data types and formats maps, laboratory results, administrative information, videos, microfiche, etc. Adapted the software for use in multiple other applications, thus eliminating the need to run and maintain other software.

Negotiated with management to allow the marketing of research services to external companies who billed for this service.

Introduced the 24 hour turn around time, where feasible, to enhance the marketing appeal of the Research Service.